By reserving a class or package of classes via www.britishcommunity.org or www.britishcommunity.it, known as (Website), you agree to the following terms:
All payments via www.britishcommunity.org or www.britishcommunity.it are conducted via the secure third-party “Stripe” or similar.
Scheduling a lesson
Once a student chooses their type of lesson, selects the teacher, date and time and makes the payment, a request is sent to the teacher. The teacher will have the option to Accept or Modify the proposal. Only once the teacher has accepted a proposed class will the class be confirmed.
If a teacher reschedules, the student will receive a notification via email which will require logging in to reschedule the class and vice-versa if a student requests to reschedule a class.
Lessons can be cancelled or modified up to 24 hours before and not later.
No Refunds on Authorized Payments
Authorized payments are final. No refunds will be given for classes purchased.
Third Party Payment Method Fees
When purchasing lessons, there may be fees that are charged to a Student by the third party payment provider or the Student's bank. These fees are not under British Community’s control, and therefore disclaims all liability in this regard. Whatever Payment Method you use may be subject to additional terms and conditions imposed by the applicable third-party payment provider. It is up to the user to review the terms and conditions before using a third party payment method.
Canceled Lesson Requests
(If a Lesson Request is cancelled by the Student, declined by the teacher, or expires (not confirmed by the Teacher within the request period)
All lessons and packages have an expiration of 3 months from the date of purchase. Should lessons not be redeemed within this period, they will be lost permanently.
Problem with Lesson or Teachers, Online or at Home.
In the event there is a problem with a lesson that leads to a failure of completion, there are two phases to resolve the dispute.
Phase 1: Member Resolution – The Student and Teacher should email email@example.com stating:
a) The nature of the issue
b) Attachments with supporting evidence (screenshots, screen recordings etc)
c) Wait for a reply from an administrator with a verdict. You will either be able to reschedule your class free of charge or lose the class and consequently need to book another lesson.
Packages are valid for 3 months. It is the student’s responsibility to book all classes purchased within the package, within this timeframe. Some courses may require a minimum number of hours per week and this can be read in the lesson description in the ‘Course’ website section.
A course package may not be refunded nor substituted for another package. In that case that a student wishes to change their study pathway, they will need to complete their current package and purchase a new package.
Home lessons (Domicilio)
All home lessons must be completed by August 31st of the following year. If you purchase a package in May for example, any classes not used will be lost by August 31st.
Class cancellations and changes
In the event that a home lesson (domicilio) needs to be changed or cancelled, just as with online lessons, the student has until 24 hours before to notify the teacher, without losing the class.
Students are allowed to make 1 change per month maximum without penalty.