All payments via britishcommunity.it are conducted via the secure third-party “Stripe” or similar.
Authorized payments are final. No refunds will be given classes purchased.
Lessons can be transferred to another student if both parties agree. A transaction fee equal to 5% of the remaining cost of classes will be charged.
When purchasing lessons, there may be fees that are charged to a Student by the third party payment provider or the Student's bank. These fees are not under British Community’s control, and therefore disclaims all liability in this regard. Whatever Payment Method you use may be subject to additional terms and conditions imposed by the applicable third-party payment provider. It is up to the user to review the terms and conditions before using a third party payment method.
If a Lesson Request is canceled by the Student, declined by the teacher, or expires (not confirmed by the Teacher within the request period).
All lessons and packages have an expiration of 5 months from the date of purchase. Should lessons not be redeemed within this period, they will be lost.
In the event there is a problem with a lesson that leads to a failure of completion,, there are two phases to resolve the dispute.
Phase 1: Member Resolution – The Student and Teacher should email email@example.com stating:
a) The nature of the issue
b) Attachments with supporting evidence (screenshots, screen recordings etc)
c) Wait for a reply from an administrator with a verdict. You will either be able to reschedule your class free of charge or lose the class and consequently need to book another lesson.
Class packages are valid for 5 months. It is the student’s responsibility to book all classes purchased within the package. Some courses may require a minimum number of hours per week and this can be read in the lesson description in the ‘Course’ website section.
A course package may not be refunded nor substituted for another package. In that case that a student wishes to change their study pathway, they will need to complete their current package or transfer it to a third party, and purchase a new package.
Discuss a range of topics, learn new vocabulary and put them into practice. This is for anyone who wants to enhance their fluency and confidence.