Highly Effective Solution to Writing

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Updated: 12/05/2020

Writing effectively is fundamental for professionals
Your client communicates in English and you have to write them an email. You are anxious. You know what you want to say, but how do you say it in the right tone? How do you keep it clear? Not only that, how do you start and how do you sign off? 

 Here are four simple ways to master work emails in English

1. Opening and closing – go with your gut. There are no hard and fast rules on how to begin and end an email. You can use ‘Hi’, ‘Hello’, ‘Dear’, or nothing at all. Signing off, the most common ways are ‘Best’, ‘Kind Regards’, or just your name. The most important thing is to be clear, concise and direct with what you are saying.

2. Know exactly what you want to say before you begin. Make bullet points on a piece of paper if necessary. If your ideas are confused, writing them in a second language will muddy the water even more. Have you got three points? Begin the email with these three points.

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3. Keep emails short, sentences direct and the language active. For example, instead of, The document is being read by our legal team who will draw up the necessary changes which, once done, will be conveyed to you, it is better to write, Our legal team is making changes to the document. We will send these to you as soon as possible. 

4. Remember you are not trying to impress your client with your language skills. They will not be judging your English; they will be looking for the key information in your communication. If in doubt, use the line ‘I hope this is clear.’ The more transparent the communication, the faster you will get things done.

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